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What to Expect After You Enroll |
After You Enroll
Now that you’ve enrolled, it’s only a short time before you may begin using your new Freedom Benefits.
The General Process
Once you submit your enrollment (online or through an agent), it goes through the following steps:
Step 1. If you complete an Application with an Agent licensed by the State and contracted with Freedom Heath, your Agent forwards us the Application overnight delivery. (If you complete your Application online, it automatically proceeds to Step 2.)
Step 2. Once we receive your Application, our Application Support Team does a preliminary review for any missing information. If we need additional information, we will contact you or your Agent. If the Application is complete, it is forwarded to our Enrollment Department .
Step 3. Within 3 days of receiving the completed Application, our Enrollment Department puts the application information into our database and sends it to Centers for Medicare and Medicaid Services, (CMS), the federal agency that oversee Medicare. The Enrollment department also puts together a Welcome Packet (with an Acknowledgement Letter and ID Card) for you. You should receive this within 7 days from the date the plan receives your enrollment.
Step 4. Usually with 2-3 days of receipt, CMS reviews the data on the Application, and either approves the Application or rejects it.
Step 5a. If the Application is approved, you become a Member of Freedom Health on an Effective Date of Coverage as determined by CMS and Freedom Health sends you a Confirmation Acceptance Letter.
Step 5b. If the Application is rejected by CMS for missing or incorrect information, you will receive a letter requesting the required information and the Freedom Health Enrollment Department will work with you to resubmit a corrected application to CMS. However, if your Application is rejected due to reasons beyond our control, you will receive a denial letter indicating the reason for rejection. In this case, you are not considered a Freedom Health Member.
We hope this clarifies the enrollment process for you. And remember, by enrolling online, you can reduce the application processing time.
Still Need Help?
Member services can help you if
- You didn’t receive an Enrollment Kit with your Evidence of Coverage, a Provider Directory, and Abridged Formulary
- You didn’t receive (or lost) your Member ID Card
- You have a questions about your Benefits
View Freedom Plans in Your Area
Not sure what plan you want? It’s easy, just find your county and browse through the Freedom Plans in available in your area. |
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Discover the Freedom Advantage
