Coronavirus Covid-19 Emergency Message

Accessibility at Freedom Health

At Freedom, our goal is to ensure you have barrier-free access to our healthcare products and services. We continually strive to make our website applications accessible to individuals with disabilities. As part of our efforts to ensure individuals with disabilities have access to our website, the below items are addressed:

We are working diligently to comply with the Section 508 of the U.S. Rehabilitation Act to assure that our applications are working properly to the extent possible and within our control.

We test content for accessibility during production. Our website is also monitored and tested to identify and fix usability issues. Our current accessibility features include:

  • Alternative text for appropriate images and other non-text elements.
  • ARIA (Accessible Rich Internet Applications) attributes for additional information about links and indication of new browser windows.
  • Association of form fields with labels, and form error messages.
  • Association of all data cells in a data table with their headers and only using table structures for tabular data (not for design).
  • Content is read to assistive technologies in the correct reading order.
  • JavaScript and style sheets to enhance the appearance and functionality of the site.
  • If these technologies are not available, our page design helps ensure graceful degradation.
  • Page titles and title tags written for easy comprehension of the page content.
  • Skip navigational links
  • Structural markup to indicate headings and lists (semantics) to aid in page comprehension.
  • Validation that all links and buttons can be accessed with a keyboard in a logical tab order.

Many of the documents on this site are in PDF format. Publications in PDF can be viewed and printed using the Adobe Acrobat Reader® or other PDF readers.

This includes “tagging” for alternate text in images, table headings in data tables, and semantic structural elements like headings and lists. We also set the language and title attributes in the properties so assistive technologies know what language and pronunciation to use. Some of our older PDFs may not have these features.  

If you do not already have a screen reader on your computer, there are free screen readers available on line such as the open-source screen reader NVDA.

If you would like more information about PDF accessibility, visit the Adobe website accessibility section adobe.com/accessibility.html. For more help with Acrobat files generally and a link to download Acrobat Reader visit the site help page adobe.com/products/reader.html.

Most browsers have built-in accessibility features that our websites support, from the ability to change colors, contrast, and text size to using screen readers and skip controls.

Easy Internet Browser Keyboard Controls

Currently individual browser settings will allow the following for zooming in or out on a web page:

  • PC: To zoom in press CTRL + PLUS SIGN (+). To zoom out press CTRL + MINUS SIGN (-).
  • Mac: To zoom in press COMMAND + PLUS SIGN (+). To zoom out press COMMAND + MINUS SIGN (–).

Screen Readers

Screen readers enable people with visual impairments to use computers. Commonly used web browsers either have built-in screen readers or use screen reader extensions, which read content aloud.

If you do not already have a screen reader on your computer, there are free screen readers available online, such as the open-source screen reader NVDA.

  • Google Chrome: Download and install the Chrome Screen Reader extension.
  • Safari: Select Edit>Speech>Start Speaking/Stop Speaking.
  • Microsoft Edge: Right-click on the web page and select Read aloud. You also can press Ctrl + Shift + U to activate or deactivate the Read aloud screen reader.

You may also consider more robust free and paid screen readers which deliver text-to-speech functionality, sound icons, or Braille output devices.

  • Job Access with Speech (JAWS) — Windows-compatible
  • NonVisual Desktop Access (NVDA) — Windows-compatible
  • VoiceOver — Mac-compatible

Freedom Health makes available to its members information relating to their health plan in alternative formats, including braille and large print.

Members may request an alternative format of a member document by calling the customer service number on the back of their member ID card, or by using the “Contact” link at the bottom of this page. The types of documents available in alternative format include vital health plan information (for example, certificates of coverage, benefit summaries, billing information, and general correspondence), as well as health and wellness information that we publish for members, HIPAA information, and generally any other print information we make available to our members.

Help us make this website more accessible

We are diligently working hard to make this website as accessible as it can be for all of our visitors. If you have any problems accessing information on this website or PDF, please let us know. We welcome your feedback and suggestions. Please use the “Contact” link at the bottom of this page.

Last updated 10/01/2022