Preventing Fraud, Waste and Abuse
As part of our efforts to improve the healthcare system, Freedom Health has made a commitment to detecting and preventing fraud, waste, and abuse.
Success in this effort is essential to maintaining a healthcare system that is affordable for everyone. Freedom Health is getting the word out about how physicians and other health care providers can help with fraud, waste, and abuse prevention.
What is Fraud, Waste, and Abuse?
Fraud is generally defined as making a false claim in an effort to receive payment. For example, fraud in the healthcare industry can involve:
- Billing for medical services that weren't ordered or provided
- Billing for durable medical equipment items that weren't ordered or provided
- Providing services or items a person doesn't need based on his or her medical history
- "Doctor shopping" – when a patient who may or may not have a legitimate physical ailment goes from doctor to doctor to obtain multiple prescriptions for narcotic painkillers
To protect yourself from fraud, thoroughly review your Explanation of Benefits (EOB) after you receive healthcare services. If you see something that doesn't look right, you should report the situation right away.
Learn more about how to identify Enrollment Fraud by watching this video:
Look out for Enrollment Fraud
Waste is generally defined as overusing services or a misuse of resources that result in unnecessary costs to the Medicare Program.
- Conducting excessive office visits or writing excessive prescriptions
- Prescribing more medications than necessary for the treatment of a specific condition
- Ordering excessive laboratory tests
Abuse is generally defined as payment for items or services when payment is not legally allowed and the provider has not knowingly misled the Plan or Medicare.
- Billing for unnecessary medical services
- Billing for brand name drugs when generics are dispensed
- Charging excessively for services or supplies
- Misusing codes on a claim, such as up-coding or unbundling codes
How to Report Fraud, Waste, and Abuse
To report suspected fraud, waste, or abuse, you can contact Freedom Health in one of these ways:
- Hotline: English (888) 548-0094
- Toll-Free Fax: (888) 548-0092
- E-mail: ComplianceReporting@americas1stchoice.com
- Mailing Address: PO Box 152137, Tampa, FL 33684
- EthicsPoint Web Portal: www.americas1stchoice.ethicspoint.com
Any individual, entity, or group that is employed by or provides a service on behalf of Freedom Health (including employees, subscribers, professional providers, employees of a provider, facilities, or billing companies) may be the subject of the complaint.
You will receive a response to your complaint, unless you choose to remain anonymous.
Corporate Integrity Agreement
On May 11, 2017, Freedom Health, Inc. executed its Corporate Integrity Agreement (CIA) with the Office of Inspector General (OIG) of the United States Department of Health and Human Services (HHS) to promote compliance with the statutes, regulations, and written directives of Medicare, Medicaid, and all other Federal health care programs (as defined in 42 U.S.C. § 1320a-7b (f)) (Federal health care program requirements). The full CIA can be found here.
Last updated 10/01/2019