A new way to get help:
Member Chat
Getting help with your plan is now even easier. Member Chat gives you a secure and convenient way to connect with a live representative through your Member Portal.
How to start a chat
Log in to your Member Portal using your email address and password. Once you're logged in, look for the "Message Us" button in the bottom-right corner of the page. Select the button to start a chat with a live representative.
Member PortalYou can use Member Chat to get help with questions about your:
- Plan and benefits
- Coverage
- Claims
- Member ID card
- Other plan-related needs
Support is available in English and Spanish.
When is Member Chat available?
October 1 through March 31:
8 a.m. to 8 p.m. ET, seven days a week
April 1 through September 30:
8 a.m. to 8 p.m. ET, Monday through Friday
Prefer to call? You can still reach Customer Service at the number on your member ID card.
Whether you choose to chat or call, help is available when you need it.